1. How FEEDMETRO collects your Personal Information
In order to provide services to you or to better provide our services to you, we will acquire your Personal Information by the following ways no matter whether it is the Personal Data prescribed in this Policy or not:
1.1 Personal Information you provide to FEEDMETRO when you surfer FEEDMETRO website and use FEEDMETRO products or services
For example, 1) The Personal Information that you submitted to set up and generate a personal account before using FEEDMETRO services or products; and 2) The Personal Information that you provide to FEEDMETRO to contact you for after-sales support or interaction in forum.
1.2 Information you provide to FEEDMETRO when you send us a query, suggestion, or request
For example, after providing your Personal Data to FEEDMETRO, you may want to know how we use and process your Personal Data and whether we disclose your Personal Data to third parties or not, or you may contact us to request deletion of your Personal Data.
1.3 Service-related information collected by FEEDMETRO devices
For example, 1) we may collect necessary information to activate your after-sales service, software access, and forum interaction when you use FEEDMETRO devices; and 2) we may collect logs generated by abnormal operation of the devices and information on users’ habit to optimize product experience during your use of FEEDMETRO devices.
1.4 Personal Information collected when you use third party’s services or applications
As permitted by law, we may collect your Personal Information from third party’s social networking services or pre-installed third-party applications when you use them.
2. Types of Personal Information that may be collected by FEEDMETRO
2.1 Basic personal information
i. Registration information: such as phone number, name, birthday, nationality, age and your city, etc.
ii. Account information: such as profile picture, delivery address, e-mail address and account, etc.
iii. User information synchronized via cloud backup function or other applications.
iv. Other basic information we may collect from you.
2.2 Service data information
i. Device information: including but not limited to device model, device identification number (IMEI and SN), mobile phone number, WIFI MAC address, PLMN, version of android system, version of software and network operator.
ii. Device operation status and logs of operation: including but not limited to CPU load, storage status, device temperature, battery capacity, key words searched in browser or application, mobile data traffic/speed, signal intensity of mobile network, information of daemon, user habit, logs of abnormal operation of the device.
iii. Location information: accurate or ambiguous location information we collect when you use navigation software or search weather conditions, longitude and latitude generated by GPS or Wi-Fi hotspot, community identity or country code, etc.
iv. Product information: such as user’s feedback, third party’s applications installed on the phone, etc.
v. Cookie information: FEEDMETRO website, interactive application software, FEEDMETRO products and advertising may collect and store your relevant Personal Information through cookie, pixel tags and web beacon.
vi. Third-party application ID information: Android ID, Google Advertising ID, Facebook ID, What’s app ID, etc.
Apart from the Personal Data mentioned in this Policy, Personal Information collected by FEEDMETRO may also include non-identifiable information. Non-identifiable information refers to the Personal Information that could not lead to the identification of an individual, such as the number of visits to a website, APP downloads, and other statistics. FEEDMETRO may decide on its own the processing, use, and disclosure of non-identifiable information.
3. How FEEDMETRO use your Personal Information
FEEDMETRO shall comply with applicable legal requirements when using your Personal Information. Such requirements generally include:
i. Processing of Personal Data on the basis of your consent with regard to a specific purpose;
ii. Processing of your Personal Data for the fulfillment of legal obligations;
iii. Data processing that is necessary for the performance of a contract you have entered into, or measures FEEDMETRO shall take at your request prior to entering into a contract;
iv. Data processing carried out for the legitimate interests pursued by FEEDMETRO or a third party. Such legitimate interests include: 1) safety of FEEDMETRO products, services, websites and its customers; 2) FEEDMETRO’s property and honorary rights and interests, including fixed assets, intangible assets, goodwill, etc; 3) FEEDMETRO’s internal management needs; 4) FEEDMETRO’s provision of products or services to users or better provision of products or services to users; 5) other legitimate interests of FEEDMETRO or of a third party;
v. Data processing that is necessary for protecting the vital interests of the data subject or of another natural person;
vi. Data processing carried out for the performance of a task related to the public interest;
We may use your Personal Information for the following purposes: i. Provide you with registration service and account management service.
ii. Analyze your usage information, habits and preference to improve user experience.
iii. Provide information which may interest you with your permission.
iv. Provide good after sales service for you.
v. Carry out macro customer survey and analyze our market share.
vi. Feedback error report, locate quickly to solve abnormal issues.
vii. Optimize performance of the device and improve functions design to provide better products and services for you.
viii. Provide convenience for your information backup.
ix. Preference configuration to provide the better use experience and improve the quality of the service.
4. How FEEDMETRO disclose your Personal Information
Under the relevant applicable laws, FEEDMETRO may disclose your Personal Information under the following situations:
i. FEEDMETRO may share your Personal Information within its internal group.
ii. FEEDMETRO may share your Personal Information with reliable partners or service providers. For example, when our partner is providing a service, FEEDMETRO may share with the partner the necessary information, such as device identification code, to provide you with better service. Or when you buy FEEDMETRO products on-line, FEEDMETRO may provide your relevant Personal Information to logistics service provider to arrange product delivery.
iii. Disclose your Personal Information if required by law. In order to execute or to assist in executing some legal or administrative procedures, FEEDMETRO may provide your Personal Information to the relevant law enforcement agencies or government sectors.
iv. FEEDMETRO may disclose your Personal Information under other circumstances where such disclosure is required for universal justice as deemed by FEEDMETRO. Such circumstances include the disclosure to prevent personal injury or death or to avoid significant property losses or to protect social public interest.
5. Products and services from third parties
6. Complement to the Policy
This Policy mainly lays out how FEEDMETRO will collect, process and internationally transmit your Personal Information when you browse FEEDMETRO website and use FEEDMETRO products or services. However, it is impossible to complete enumeration how We collect data, what kind of data We collect, how We use and process the data and the conditions We disclose the data in this Policy. FEEDMETRO may send the complementary notice when we collect, process, disclose and internationally transmit your specific Personal Information.
7. Update of this Policy
FEEDMETRO reserves the right to modify this Policy. If this Policy is modified, FEEDMETRO will publish the latest policy in FEEDMETRO official website
8. How to contact FEEDMETRO
FEEDMETRO has appointed a Data Protection Officer. For any questions in relation to the protection of personal privacy, please contact our Data Protection Officer by filling out the form attached to this Policy and sending the completed form to our email adress at [email protected] If you have any questions or suggestions about this Policy, please contact us by the following information: